Privacy Policy for Support Path Networks
Last Updated: June 14, 2025
Welcome to Support Path Networks! We are committed to supporting individuals with disabilities and their families by providing valuable resources, connections, and information. Your privacy is of utmost importance to us. This Privacy Policy explains how Support Path Networks collects, uses, discloses, and protects your personal information when you visit our website at https://supportpathnetworks.com.au.
By using the Support Path Networks website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect various types of information, including personal information, to provide and improve our services.
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Personal Information You Provide Directly:
- Contact Information: Name, email address, phone number, postal address (e.g., when you register for an account, subscribe to our newsletter, or fill out a contact form).
- Demographic Information: If you choose to provide it, information such as age, gender, and disability type (used to tailor resources and understand our community better, always with your consent).
- Account Information: If you create an account, your username and password.
- Communication Content: Any information you provide when you communicate with us via email, feedback forms, or other channels.
- Donation Information: If you make a donation, payment details (processed securely by third-party payment processors, we do not store full credit card numbers).
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Information We Collect Automatically:
- Log Data: When you visit our website, our servers automatically record information that your browser sends. This may include your IP address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
- Usage Data: Information about how you use our website, such as features you access, links you click, and the time, frequency, and duration of your activities.
2. How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide, operate, and maintain our website and services.
- Improve, personalize, and expand our website and services.
- Understand and analyze how you use our website.
- Develop new products, services, features, and functionality.
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
- Send you newsletters, updates, and other relevant information.
- Process your donations and provide receipts.
- Administer contests, promotions, surveys, or other site features.
- Find and prevent fraud.
- Comply with legal obligations.
3. How We Share Your Information
We may share your information with third parties in the following situations:
- With Your Consent: We may share your personal information with your explicit consent.
- Service Providers: We may share your information with trusted third-party service providers who perform services on our behalf, such as website hosting, data analysis, payment processing, email delivery, and customer service. These service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or a government agency request).
- Protection of Rights: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.
- Business Transfers: In the event that Support Path Networks is involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.
- Aggregated or Anonymized Data: We may share aggregated or anonymized information that does not directly identify you with third parties for various purposes, including marketing, analytics, and research.
4. Data Security
We implement reasonable security measures designed to protect the security of any personal information we collect. However, please be aware that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Your Data Protection Rights
Depending on your location and applicable laws, you may have the following data protection rights:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at spn.ndis@gmail.com.
6. Third-Party Links
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
7. Children’s Privacy
Our website is not intended for use by children under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: spn.ndis@gmail.com
- By visiting this page on our website: https://supportpathnetworks.com.au
- By mail: 470 St Kilda Rd, Melbourne VIC, Australia 3004